🔁 Returns

You can return a product within 14 days from the day of delivery.

Returns are made via Omniva parcel lockers.

The return code is automatically sent together with your parcel pickup SMS.
The code is valid for 14 days from the SMS date.

📦 How to return a product?

Go to an Omniva parcel locker
Select “Return a parcel”
Enter the return code received via SMS
Print the label and attach it to the parcel
Important: the new label must cover the old parcel code (BARCODE)
You can return the product in the same packaging (preferably the original one)
Choose size S or larger if needed
Place the parcel in the locker and close the door

📌 You do not need to contact us before returning the item.

💳 Refunds

Once we receive the returned item, we inspect it.

If the item meets the conditions – the refund is issued within 5 business days
Return shipping costs are deducted from the refunded amount

Depending on your bank, it may take an additional 1–5 business days for the money to reach your account.

⚠ Item condition

The returned item must be:

Unworn (only tried on)
Undamaged
Unwashed
Free of stains (e.g. makeup, etc.)
Free of odors (e.g. sweat, perfume)
Free of hair or other signs of use

The item must be suitable for resale.

Minor changes are allowed (e.g. light wrinkles from trying on or shipping).

❗ If the item does not meet these conditions, we may reject the return and send it back.

🔄 Size exchange

If you would like to change the size or model:

Return the item you want to exchange
Place a new order with the desired size

💡 Many customers use their discount code for the new order.

❗ Custom items

Custom-made products cannot be returned, as they are made specifically for your order.

🔎 More information

You can find detailed return terms in our return policy:
👉 https://www.designedbyme.lt/en/policies/refund-policy