Privacy policy

1. Data Controller

The website www.DesignedByMe.lt is operated by:

MB “Lengvina”
Company code: 306667637
VAT code: LT100017299613
Address: Jonažolių g. 23-43, LT-04140 Vilnius, Lithuania
Email: info@DesignedByMe.lt
Phone: +37061242365

This Privacy Policy explains how we collect, use, and protect your personal data.

2. What Data We Collect

When making a purchase or using our website, we may collect the following data:

  • First and last name
  • Email address
  • Phone number
  • Delivery address (if courier delivery is selected)
  • Selected Omniva parcel locker
  • Payment information (processed via Shopify Payments or other payment providers)
  • IP address
  • Browsing and behavioral data (via cookies)

We only collect data that is necessary to fulfill your order or for which you have given consent.

3. Legal Basis for Data Processing

Your personal data is processed on the following legal grounds:

  • Contract performance – when you place an order
  • Legal obligation – for accounting and tax compliance
  • Your consent – for marketing communications or cookies
  • Legitimate interest – for improving website performance and analytics

4. How We Use Your Data

Your data is used for:

  • Processing and delivering orders
  • Issuing invoices
  • Organizing shipment (via Omniva or other carriers)
  • Contacting you regarding your order (e.g., size clarification)
  • Customer support
  • Improving the website
  • Advertising and remarketing (Meta and Google Ads, if you consent to cookies)

We do not sell or use your data for any other purposes.

5. Communication via Live Chat (Shopify Inbox)

We use “Shopify Inbox” live chat functionality, which allows customers to contact us in real time.

During a conversation, the following data may be collected:

  • Name
  • Email address
  • Phone number (if provided)
  • Order information
  • Any other information you voluntarily provide

This data is used solely for:

  • Handling customer inquiries
  • Providing order support
  • Ensuring service quality

Chat history may be stored to ensure effective customer service and to resolve potential disputes.

The Shopify Inbox service is provided by Shopify Inc., which acts as a data processor in accordance with applicable data protection laws.

If you do not wish your chat data to be stored, you may contact us at: info@DesignedByMe.lt

6. Data Sharing with Third Parties

Your data may be shared only to the extent necessary for service provision:

  • Shopify Inc. – e-commerce platform
  • Shopify Payments and other payment providers – payment processing
  • Omniva – parcel delivery
  • Meta Platforms – advertising and remarketing
  • Google (Analytics and Ads) – analytics and remarketing
  • Hotjar – user behavior analysis
  • Consentmo GDPR – cookie consent management

Your data is not shared for commercial resale purposes.

7. Data Retention Period

  • Order and accounting data are stored for 10 years (as required by accounting laws).
  • Marketing data is stored until you withdraw your consent.
  • Live chat conversation data is stored as long as necessary for customer support purposes.
  • Analytical data is stored according to the respective platform’s retention policies.

8. Data Transfers Outside the EU

Some service providers (Shopify, Meta, Google) may transfer data outside the European Union. In such cases, appropriate safeguards are applied, such as Standard Contractual Clauses approved by the European Commission.

9. Cookies

We use the following types of cookies:

  • Functional cookies (necessary for website operation)
  • Analytical cookies (Google Analytics)
  • Marketing cookies (Meta and Google Ads remarketing)
  • Behavioral analysis tools (Hotjar)

You can manage cookie preferences through our cookie consent settings.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data (where legally permitted)
  • Restrict data processing
  • Request data portability
  • Object to marketing communications
  • File a complaint with your local Data Protection Authority

To exercise your rights, please contact us at: info@DesignedByMe.lt

11. Policy Updates

We reserve the right to update this Privacy Policy. The latest version is always published on our website.